Frequenty Asked Questions
Q: I've seen many contact forms with squiggly writing images, aren't they perfect for preventing spam?
A: Well certainly those image CAPTCHA forms are good - but do have very serious drawbacks. They seem to have forgotten about all those people who have eye problems, or browsers which cannot present graphics. Did you know that there is a law in the UK which states business websites must be accessible? there are strict rules about letting all web users access the full content and features of a website.
Q: How does your spam prevention (CAPTCHA) work?
A: Our solution is simple, we present the user with a simple (or hard if you like) question, and only if the question is answered 100% correctly do we allow the form to be submitted. On the default version of our script, we will present the user with a simple math question (i.e. what is 5 + 7?) [this is generated randomly with each page load!] - but the script allows us the change this question, so we can ask anything we like (something the user will know the answer to, but the bots will not). Also note that the answer validation is transferred using our unique encryption!!
Q: Other than the CAPTCHA, what other spam prevention methods do your forms include?
A: We have a unique encryption technique which will only allow the form to be submitted within a certain time frame (default is 60 minutes from page load). This is to prevent bots from employing a common hacking technique known as the replay attack.
Q: Do I need to be a programmer to setup this form and get it to work?
A: Nope, we have created the form and scripts in a way that almost anyone can use it. Just follow the instructions. However, if you do run into problems or need to have a more custom form - we do offer a form installation and customization service.
Q: Do I need anything special on my website or hosting account to use this?
A: As long as your host supports PHP, this will almost certaintly will work for you. There are known issues with older Windows hosting account on godaddy hosting. If you have an old account on godaddy, we recommend you updgrade to use IIS7 or change over to Linux.
Q: How much does your form cost?
A: We have several versions available, including a free version. Please read through our website for latest prices.
Q: I've seen websites use your Professional Version, where can I find out more about it?
A: You can find out more details on our Professional Contact Form page.