Frequently Asked Questions
Q: Can your forms work with my language?
A: Yes, our forms will work with any language (or character set).
This is a two part process, first simply specify your language in your HTML tag like this:
<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
You need to change the en part to your own language code. For example: nl for Dutch, or fr for French.
Next specify the character set by using a Meta tag like this:
<meta http-equiv="Content-Type" content="text/html;charset=utf-8" />
You need to change the utf-8 part (if utf-8 is not working for you) to a character code that supports your language. For example ISO-8859-1 (Latin-1) will support many languages including French and Dutch.
Q: I just bought your professional license, how do I login?
A: You should have received login details send to your paypal email address.
If for some reason you never got this information, visit the members page and request your password again.
Q: I moved the form to a new host, and now I get a syntax error when the form is submitted?
A: Newer versions of PHP have the 'short_tags' option switched off by default.
But some of our script may have used short tags in the past.
To fix this is easy, simply open the form processing script in a text editor (notepad++ is perfect for this),
and run a find and replace for:
"<? " (not the quotes, include the space at the end) and replace it with:
"<?php " (do not enter the quotes in the search and replace!).
Q: Your forms work great but I do not get the emails, why is this?
A: Sometimes the emails can be trapped in your spam folder, please check here.
Other times your hosting provider may require that you configure your forms email FROM address to be one on your account. For example, if you domain is example.com then set the FROM email address to something like: sales @ example.com
Q: I create an anti-spam form using your professional form builder, however the spam question does not show, what's going on?
A: Our anti-spam forms contain PHP code, in order for the PHP code to work you need to make sure that you have the form file name end with .php (not .htm or .html).
Q: When I submit the form I see a page full of code, why is this?
A: When a form is submitted, the form data should be processed by a PHP script on the Server.
In order for the PHP code function properly, you need to make sure that your hosting account supports PHP and has it enabled. If you're not sure, just ask your hosting provider.
Q: When I submit the form the browser asks if I want to open or download a file, what gives?
A: See the answer to the previous question. In brief - PHP is not supported or enabled on your hosting account. Contact your provider.
Q: Do I need anything special on my website or hosting account to use this?
A: As long as your host supports PHP, this will almost certaintly will work for you. There are known issues with older Windows hosting account on godaddy hosting. If you have an old account on godaddy, we recommend you updgrade to use IIS7 or change over to Linux.
Q: How much does your form cost?
A: We have several versions available, including a free version. Please read through our website for latest prices.
Q: I've seen websites use your Professional Version, where can I find out more about it?
A: You can find out more details on our Professional Contact Form page.
